Introduction: Transforming Business with Purpose-Driven Technology
In today’s fast-evolving digital economy, transformation is not just about deploying the latest technology. It’s about leading with intent, aligning systems with strategy, and delivering measurable outcomes at scale.
With more than 20 years of leadership experience across telecom, education, and publishing media, my journey has been about building service-centric technology ecosystems that empower innovation and enable global growth.
At the crossroads of digital transformation, governance, and operational excellence, I’ve had the privilege of driving programs that reshape how organizations serve customers, engage markets, and deliver sustainable value.
Enterprise Strategy: From Service Design to P&L Accountability
As Director of Product Technology Services and Bengaluru Operations at Taylor & Francis, I’ve had the opportunity to steer the organization’s global digital service agenda. My role integrates DevOps, NOC, cloud, product engineering, and service management into a cohesive strategy designed for scale.
From overseeing multi-million-dollar P&L portfolios to ensuring compliance and managing delivery operations, my leadership has been centered on bridging business priorities with technology innovation.
I believe success is not about isolated wins but about connecting insights to action. Structured programs like the Doctorate in Digital Transformation can help senior executives sharpen their ability to scale innovation across industries and geographies.
Leadership Across Borders and Verticals
My leadership journey has taken me across Brazil, India, the Middle East, and APAC, through roles at Pearson and Alcatel-Lucent. Whether launching LMS platforms, rolling out CRM systems like Salesforce, or building IT integration blueprints, I’ve focused on driving agility and service intelligence at scale.
For leaders navigating such transitions, academic pathways like the DBA in IT Governance play a vital role in bridging technical complexity with boardroom foresight, governance, and long-term resilience.
Empowering Delivery Teams with Agile and ITIL Frameworks
As a certified ITIL expert and Salesforce administrator, I’ve led enterprise-wide service transformation programs designed to balance customer experience with operational integrity.
By implementing COBIT 5 frameworks and embedding Agile methodologies, I’ve helped foster a culture of accountability, collaboration, and continuous improvement. These efforts have allowed teams to scale delivery while maintaining service excellence.
For professionals leading such environments, certifications like ITIL v4 Foundation provide the knowledge and structure to align service delivery with long-term business resilience.
Vision Ahead: Innovation with Structure, Technology with Accountability
As businesses embrace intelligent platforms, decentralized teams, and customer-centric architectures, the leaders of tomorrow must balance innovation with accountability.
For me, this means mentoring the next generation, promoting inclusivity, and embedding purpose in every program. Because transformation, at its heart, is never just about technology — it’s about people.
Conclusion: Building What’s Next
From delivery centers to boardrooms, from digital service design to product operations, my journey has been about aligning purpose, performance, and platforms.
For organizations navigating constant change, this alignment is no longer optional — it is a strategic necessity.
To today’s transformation leaders, I say this: Build with clarity. Execute with intent. Lead with outcomes that empower both business and people.
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