Introduction: Shaping Enterprise IT for Agility and Scale
In today’s digital-first economy, the ability to deliver seamless, secure, and scalable IT services defines enterprise resilience. Over two decades, my career journey has been about building the frameworks, teams, and strategies that transform IT from a support function into a growth enabler. Currently, as Technical Cloud Operations Manager at WPP, I focus on aligning IT infrastructure, operations, and governance to business priorities — ensuring efficiency, security, and strategic scalability.
Early Foundations: Building Systems for Growth
My career began with core roles in IT operations and infrastructure management, where I learned the importance of aligning people, process, and technology. From systems administration at Saksoft to leading IT infrastructure at Pramati Technologies, I gained experience in network operations, server management, and vendor negotiations. These formative years shaped my philosophy — that IT’s role is not only to run systems but to strategically enable business outcomes.
Strategic Leadership: From Project Management to Transformation
At Tech Mahindra, I transitioned into project management, leading complex IT transformation programs across the automotive, oil & gas, and chemical industries. From datacenter consolidation to global IT service transitions, I drove projects that delivered measurable cost savings while enhancing performance. The ability to manage multi-million-dollar accounts, ensure compliance with audits, and lead global teams taught me how to embed governance into transformation — a principle emphasized in advanced programs like a Doctorate in Business Administration where strategy and leadership converge.
Driving Change: Cloud & Operations Excellence
My tenure at NTT Data and Trianz deepened my expertise in program management, cloud operations, and enterprise IT strategy. Managing large-scale projects — from banking application migrations to mobile app rollouts across APAC — I mastered the art of balancing operational efficiency with innovation. I led cross-border teams, reduced incidents through Continuous Service Improvement, and implemented frameworks that optimized costs while enhancing agility. These experiences align closely with the principles taught in a Doctorate in Digital Transformation & Innovation, where leaders are trained to architect future-ready systems.
Ganesh A — Empowering Global IT Leaders | Senior Consultant – ZOC Group CXO Mentoring & Career Branding | Digital Visibility Strategist
WPP Journey: Scaling Cloud with Purpose
At WPP, I drive cloud operations, IT infrastructure optimization, and enterprise IT governance. This includes building an Integrated Operations Center, revamping IT infrastructure, and leading proactive monitoring across cloud, networks, and applications. My role requires strategic cost optimization, vendor negotiations, and ensuring 24/7 operational readiness while steering IT toward becoming a business growth enabler. Managing enterprise-wide IT transformation at scale has positioned me to blend technical execution with strategic foresight.
Leadership & Certifications: Building Trust Through Expertise
Leadership in technology requires credibility, and certifications have strengthened my ability to deliver. I hold ITIL Expert, Certified Scrum Master, and CISA (Certified Information Systems Auditor) credentials — all of which ensure that governance, agility, and security remain central to my IT strategy. For professionals aspiring to strengthen delivery credibility, certifications such as CISA serve as a gateway to becoming trusted IT leaders.
Future Vision: Intelligent, Agile, and Secure IT
Looking ahead, the convergence of AI, automation, and cybersecurity will reshape IT operations. The future lies in intelligent cloud platforms, predictive monitoring, and hyperautomation, where IT is not just a backbone but a strategic driver of innovation and trust.
Conclusion: Leading with Strategy and Service
From managing IT operations at the ground level to leading cloud strategy at WPP, my journey reflects a single principle: IT must enable business to grow — securely, efficiently, and strategically. To future IT leaders — think beyond uptime and SLAs. Architect systems that inspire confidence, scale intelligently, and create meaningful business value.
Dr. Trilok D Singh – Chief Mentor | Guiding Tech Leaders through career clarity & transformation across USA, Canada, UAE, and India
Darrshan Kaur – Global COO, ZOC Group | Championing visibility & growth for tech professionals across
Ganesh A — Empowering Global IT Leaders | Senior Consultant – ZOC Group CXO Mentoring & Career Branding | Digital Visibility Strategist
